Fbaee FAQ — Your All Questions Answered

Each bonus comes with its own wagering requirements. Typically, you need to wager 15x to 30x the bonus amount before you can withdraw. For example, a BDT 1,000 bonus with 20x wagering means you must place BDT 20,000 in bets. Full terms and conditions for each offer are available on the promotions page.

After your first deposit on a new account, the welcome bonus is credited automatically. If you have a bonus code, enter it at the time of deposit. There's no need to claim the bonus separately — it goes straight to your bonus wallet.

Yes, winnings from free spins can be withdrawn once the applicable wagering requirements are met. Winnings are added to your bonus balance and converted to your real balance upon completion of the conditions. Terms may vary for each free spin offer.

Yes, you can cancel an active bonus at any time. However, canceling a bonus will also forfeit all winnings earned from that bonus. Think it through carefully before proceeding. You can do this from the "Profile → Bonus" section.

KYC (Know Your Customer) is an identity verification process that helps prevent money laundering and fraud. KYC is mandatory on fbaee to ensure safe and legitimate gameplay. Simply upload your National ID or passport along with a selfie to complete verification. Approval is typically granted within 24 hours.

Enable 2FA by going to "Profile → Security Settings → Two-Factor Authentication". You can set up OTP verification via SMS or the Google Authenticator app. With 2FA active, every login requires an extra verification step, keeping your account protected against unauthorized access.

If you notice an unrecognized login or suspicious transaction on your account, change your password immediately and report it via live support. Our security team monitors accounts around the clock and responds quickly to any unusual activity to keep your account safe.